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F. iPod / iPhone is not recognized

This usually happens if there is a problem with the iPod / iPhone or Dock cable. Before replacing anything, you need to try the following:

  • Make sure that it is has music on it
  • Reboot the Apple device (if it is an iPhone, close all apps too before the reboot - a hard reset might work better)
  • Update the iPod / IPhone if newer update version is available
  • Check the charging status. If there is no charging then the problem is bigger, might be installation related (the black grounding cable is not connected - by VW / Audi)
  • Test the system with other Apple products too
  • Disconnect and reconnect the Gateway hardware from the power
  • Check the Dension website. There might be a specific update for the Gateway