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Gateway Lite

  • Specific BMW issues (volume changing, CDC cannot be selected)

    On BMW, it happens quite often that they forget to disconnect the original CD-Changer properly. Please note: It is necessary to disconnect all cables physically from the CD-Changer (2 separate wires),...

  • Firmware update

    We constantly improve our firmware therefore it is highly recommended to perform a firmware update first, if any issue / problem arise. The update procedure on devices that have USB is simple. Extract...

  • Gateway is not recognized

    Gateway is not recognized: This could happen if the ground cable is not connected (in case of VW or Audi) or the installation is incorrect.It can also happen to the cable is damaged causing the car co...

  • No sound only control on BMW

    This problem could appear on 2 specific cases The car has DSP The CD-Changer plug has been connected on a wrong way on BM1 compatibility (17 PIN or it is also known as Round PIN connector) DSP: If the...

  • USB does not work / Gateway does not see the connected device

    In rare cases when the USB drive is connected to the USB socket of the Gateway it will only continuously flash or just flashes once (without playing audio). When USB is connected to Gateway, it starts...

  • What kind of USB drive can be used with the Gateway?

    Flash Memory and Hard Disk DriveFile system: FAT32Storage capacity: up to 250 GB music contentMusic format: MP3, WMA and WAV We always recommend to use branded USB drives like Kingston, Sandisk, Trans...

  • iPod / iPhone not recognized

    This usually happens if there is a problem with the iPod / iPhone or Dock cable. Also it can happened after an iOS update. Before replacing anything, you need to try the following: Make sure that is h...

  • Which iPod / iPhone can be used with the Gateway?

    The Gateway can work with all iPod and iPhone models. Please note: you need to use specific Dension accessories to connect them to the Gateway: 30-pin iPod Dock Cable (IPO5DC9 Lighting to 30-pin adapt...

  • The Gateway volume is distorted / lower than my Radio or CD player. Is there any option to change the volume output levels?

    We use default volume settings which works in most cases but sometimes because of other car specific factor this is not the best settings for the car. If you experience that the system is too loud, di...

  • What is the free black cable on the Gateway car harness?

    The free black lead on the Gateway harness must be grounded / connected to the chassis of the radio.If this cable is not connected on Audi or VW, then the Gateway cannot get power....