Help center & knowledge base

Start a conversation

Gateway Pro BT

Product code: GWP1xxx

  • ! Compatibility

    All Gateway devices emulate the CD changer (CDC) function (or MDI function), this is how the car can recognise them. There are quite a lot of car types which support an external CD changer, but not al...

  • ! Installation

    First you need to pull out the head unit (radio/navigation) from the dash of the car: Then at the back of the radio head unit you unplug the Quadlock or mini ISO connector (that includes the smaller C...

  • A. DIP switches

    The Gateway Pro BT is capable to work as a media player (Gateway music functions are active only) or just a phone module. In order to turn a main function OFF (phone or media), you need to use the DIP...

  • B. How to get / generate the GW_EES.BIN file?

    Getting a GW_EES.BIN file sometimes is very useful because we can see: - what the exact firmware version is (you can also see this in the first line if you go to Settings/About in the menu of the Gate...

  • C. Updating firmware

    We constantly improve our firmware therefore it is recommended to perform a firmware update first if any issue / problem arise, if that makes any change. The update procedure is simple. You can get th...

  • D. iPod / iPhone / iPad compatibility

    iPod (4th generation) iPod nano (1st, 2nd, 3rd, 4th , 5th and 6 th gen.) iPod mini iPod Photo 4G iPod Video 5G iPod Classic (80/120/160GB) iPod Touch (1st, 2nd, 3rd and 4th generation) iPhone, iPhone ...

  • E. iPod / iPhone is not recognized

    This usually happens if there is a problem with the iPod / iPhone or Dock cable. Before replacing anything, you need to try the following: Make sure that it is has music on it Reboot the Apple device ...

  • F. USB compatibility

    Officially USB sticks are supported through the USB input only. File system: FAT16/32 Storage capacity: up to 320 GB music content Write protection: we recommend to disable it Music format: MP3 and WA...

  • G. USB does not work

    In some cases when you plug the USB thumb drive to the USB socket of the Gateway it will only continuously flash or just flashes once (will not play audio). When USB is connected to Gateway, it starts...

  • H. Is there any track limit? Is there any recommendation for how to organize my music?

    There is no limit referring to track numbers. You can have as many as you want if the overall size of your music is not larger than the maximum capacity (320 GB) that we offer officially. You can try ...