Knowledge Base and Technical Support

Start a conversation

iGateway

Product code: GW17xxx

  • ! Compatibility

    All Gateway devices emulate the CD changer (CDC) function (or MDI function), this is how the car can recognise them. There are quite a lot of car types which support an external CD changer, but not al...

  • ! Installation

    First you need to pull out the head unit (radio/navigation) from the dash of the car: Then at the back of the radio head unit you unplug the Quadlock, BMW 17 pin or mini ISO connector (that includes t...

  • A. Updating firmware

    You can use the following Apple devices for update: iPods without iOS iPhone 5 and 6 trough Dension Lightning Adapter LIA1GW0 (from Lightning Adapter firmware version 005) Please note: The update proc...

  • B. iPod / iPhone / iPad compatibility

    iPod (4th generation) iPod nano (1st, 2nd, 3rd, 4th , 5th and 6 th gen.) iPod mini iPod Photo 4G iPod Video 5G iPod Classic (80/120/160GB) iPod Touch (1st, 2nd, 3rd and 4th generation) iPhone, iPhone ...

  • C. iPod / iPhone is not recognized

    This usually happens if there is a problem with the iPod / iPhone or Dock cable. Before replacing anything, you need to try the following: Make sure that it is has music on it Reboot the Apple device ...

  • D. Volume issues

    This could happen “relatively” easily because all car systems are different. It can be small, medium, big or large like a stadium, could come with 4 speakers or 12 speakers… All in all we use default ...

  • E. Gateway cannot be selected or any various problems

    The factory installed external CD changer needs to be removed/disconnected from the car completely if you want to use all functions of the Gateway (music playback). This is because the Gateway emulate...

  • F. Where to find the factory CD changer?

    CD changer:  It is mostly in the trunk, sometimes in the glove box, in rare cases in the center console. BMW: If the CD changer connection is too far in the car (in the trunk), then you can use the ex...

  • G. Coding – Media (GW17V21)

    Only in case of Volkswagen, Skoda and Seat might the coding be required. By CAN BAP based systems (VW, Seat, Skoda – GW17V21) the Media option is disabled (most cases) therefore the car has to be code...

  • H. No sound only control on BMW

    This problem could appear on 3 specific cases: The car has DSP The CD changer plug has been connected in a wrong way on the cable of the GW17BM1 (17 round PIN connector) The iPod Dock cable is not con...