Help center & knowledge base
Product code: GBL3xxx, GBL2xxx
All Gateway devices emulate the CD changer (CDC) function (or MDI function), this is how the car can recognise them. There are quite a lot of car types which support an external CD changer, but not al...
Getting a GW_EES.BIN (or LCU_EES.BIN) file sometimes is very useful because we can see: - what the exact firmware version is - what the basic settings are (car configuration, text display mode and els...
We constantly improve our firmware therefore it is recommended to perform a firmware update first if any issue / problem arise, if that makes any change. The update procedure is simple. You can get th...
The free brown lead on the Gateway car harness can be connected to the phone mute pin of the car radio. This cable is responsible to mute the actual played music periodically when FM radio or simple C...
The free black lead on the Gateway harness must be grounded / connected to the metal chassis of the radio or car. In case of BMW you don’t need to connect this lead separately. If this cable is not co...
iPod (4th generation) iPod nano (1st, 2nd, 3rd, 4th , 5th and 6 th gen.) iPod mini iPod Photo 4G iPod Video 5G iPod Classic (80/120/160GB) iPod Touch (1st, 2nd, 3rd and 4th generation) iPhone, iPhone ...
This usually happens if there is a problem with the iPod / iPhone or Dock cable. Before replacing anything, you need to try the following: Make sure that it is has music on it Reboot the Apple device ...
Officially USB sticks are supported through the USB input only. File system: FAT16/32 Storage capacity: up to 64 GB music content Write protection: we recommend to disable it Music format: MP3 and WAV...
In some cases when you plug the USB thumb drive to the USB socket of the Gateway it will only continuously flash or just flashes once (will not play audio). When USB is connected to Gateway, it starts...
There is no limit referring to track numbers. You can have as many as you want if the overall size of your music is not larger than the maximum capacity (64 GB) that we offer officially. You can try b...