Help center & knowledge base
I. Factory phone has no sound after iGateway installation or it has very low volume
- The iGateway uses the same cable harness as the Gateway Pro BT which has built-in phone function as well. On that cable there are separate 4 pin Molex plugs for the phone sound. Please find the 4 pin Molex plugs and make it sure that that ’Factory Phone’ is plugged in instead of ’GW Phone’.
The 4 PIN molex plugs:
By the newest Audi cable versions (CABP-AC1-2 and CABP-AC2-2):
- Please note, that some cable versions (CABP-BM1, CABP-VC1) do not have this 4 pin molex.
- Audi in rare case: If you change the 4 pin molex to “Factory Phone” and the volume of the factory phone is too low (although it was OK before you installed the Gateway), then please check the label/sticker on the car side cable harness of your Gateway. You should have the latest Audi cable version that you can see above on the lowest picture, as it has the fix for this problem.