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USB does not work / Gateway does not see the connected device

In rare cases when the USB drive is connected to the USB socket of the Gateway it will only continuously flash or just flashes once (without playing audio).

When USB is connected to Gateway, it starts to index the content immediately (LED on the USB is blinking constantly) in order to find and select the tracks as quickly as it possible. If large music content is connected (4GB or above) that may take minutes during which the USB cannot be accessed properly, so Playback is might not be available, or it may happen when the user changes the music content on the USB and the Gateway cannot find the previously indexed songs.

So, if there is a problem with the USB playback, in that case I recommend to do the following:

  • Wait approximately 1-2 minutes, then the playback should start
  • Turn the system OFF, remove the car key too , wait 1 minute, and turn the system back ON and the playback should start immediately
  • Delete all bin files from the USB stick’s root (those are index files and might be damaged)
  • Download Gateway Indexer software (works under windows) from our website. It does the exactly same job as the Gateway, but faster

If nothing helps then you need to get some details from the USB stick, regarding to

  • Size (we are fine up to 250 GB)
  • Brand (cheap sticks are not very well supported due to the very bad memory chip on board)
  • File system (only FAT16 & FAT32 supported)
  • Partition which needs to be only one. Some USB comes with free backup and other option which uses separate partition, which could cause easily the recognition fail
  • Check that there is no aftermarket extension cable in the system
  • Check the system with another USB device with only a few files loaded to it
Choose files or drag and drop files
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  1. Krisztian Szanto (Migrated deleted Agent)

  2. Posted
  3. Updated

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