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iPod / iPhone not recognized

This usually happens if there is a problem with the iPod / iPhone or Dock cable. Also it can happened after an iOS update. Before replacing anything, you need to try the following:

  • Make sure that is has music on it
  • Reboot the Apple device (if the Apple stuff is iPhone, close all apps too before the reboot)
  • Update the iPod / I Phone if newer available
  • Check the charging status. If there is no charging than the problem is bigger, might be installation related (no ground cable connected on VW / Audi)
  • Test the system with different Apple product
  • Disconnect and reconnect the hardware from the power
  • Check the Dension website. There might be a specific update for the Gateway
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  1. Krisztian Szanto (Migrated deleted Agent)

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