Knowledgebase : Automotive solutions (In-car audio) > Gateway Pro BT
The BT audio on Gateway could be disabled therefore it needs to be turned ON in the Settings BT Audio menu on the Gateway. The procedure of activation: * Go to the menu of the Gateway Pro BT. It is various how you need to do that e.g. * BMW: you ...
In case of CAN BAP based systems the Media option is disabled (most cases) therefore it has to be coded before or after the Gateway installation. The procedure is not difficult (takes 10 minutes approx.), the vehicle needs to be taken to the VW service an...
The Gateway Pro BT is capable to work as a Media player (Gateway functions are active only) or just a phone module (only on CAN BAP - GWP1V21). In order to turn a main function OFF (phone or media), you need to use the DIP switched on the hardware. For di...
We constantly improve our firmware therefore it is highly recommended to perform a firmware update first, if any issue / problem arise. The update procedure on devices that have USB is simple. * Extract the update file from the update package and copy...
Gateway is not recognized: This could happen if the ground cable is not connected (in case of VW or Audi) or the installation is incorrect. It can also happen to the cable is damaged causing the car configuration resistor to be faulty (making it default t...
FITTING THE MICROPHONE The microphone works best when it is kept away from all noise sources (open windows or speakers) but is located close to the driver: installing it at the central interior light or the rear view mirror, so to the centre of the wind...
Getting a GW_EES.BIN file sometimes it is very useful because we can see * what is the exact firmware version * what are the basic settings (text, or car configuration) The process of getting that file is very easy. You need to have a simple USB th...
This usually happens if there is a problem with the iPod / iPhone or Dock cable. Also it can happened after an iOS update. Before replacing anything, you need to try the following: * Make sure that is has music on it * Reboot the Apple device (if th...
There is no limit referring to track numbers. You can have as many as you want if the overall size of your music not larger than the maximum capacity (256 GB) that we offer.
We are constantly working to extend our compatibility chart however there are phones which are still untested. In overall since our new BT devices have been revealed with the latest BT chip on board, using Bluetooth standards which means, it is working fi...
Most cases if the problem persist you need to add a specific right to transfer those details to the HFP capable device (like the Gateway). This problem usually happens on Android based phones where after the successful 1st pairing you need to add that rig...
On BMW, it happens quite often that they forget to disconnect the original CD-Changer properly. Please note: It is necessary to disconnect all cables physically from the CD-Changer (2 separate wires), otherwise you will experience issues like: * Volum...
Sometimes the phone menu cannot be selected by pressing the 'Menu' button. If you have the same issue above, please do the following * update the Gateway to 0045 at least * turn DIP switch #4 ON * Disconnect / Reconnect the Gateway from power or p...
This problem could appear if * The car has DSP (only BMW) * The iPod Dock cable is not connected or wrongly connected (2nd port) DSP: If the car has DSP, the application is not compatible, due to limitations of the Gateway device. DSP systems requi...
In rare cases when the USB drive is connected to the USB socket of the Gateway it will only continuously flash or just flashes once (without playing audio). When USB is connected to Gateway, it starts to index the content immediately (LED on the USB is ...
We use default volume settings which works in most cases but sometimes because of other car specific factor this is not the best settings for the car. If you experience that the system is too loud, distorted or low compare to other sources, you can modify...
Flash Memory and Hard Disk Drive File system: FAT32 Storage capacity: up to 250 GB music content Music format: MP3, WMA and WAV We always recommend to use branded USB drives like Kingston, Sandisk, Transcend etc.
The Gateway can work with all iPod and iPhone models. Please note: you need to use specific Dension accessories to connect them to the Gateway: * 30-pin iPod Dock Cable (IPO5DC9) * Lighting to 30-pin adapter for Gateway (LIA1GW0) iPad: iPad is onl...