Knowledgebase : Webshop
Please note that we do not support bank transfers in payments, so please pay for your order only if there is no other way possible. We also kindly inform you that even credit/debit card payment is also available through PayPal without registration (just c...
When you put an item in your cart you will go to the "view cart" section immediately - or if you wish to browse among the other products, you can click "view cart" any time. At the section you can see each item listed in your cart and after the "Total" ...
If you encounter any problems with your Dension device please contact our support to have further information if the problems can be solved or to get a confirmation for your return. Please note that the return period 8 days for all non-defective product...
Our system gets the tracking numbers from the shipment slip of each shipment and that is available before the package is physically shipped. Please check the shipping date on your 'Shipment report' and if it is the same day, please allow a few hours for t...
You have most probably received the payment reminder about another order, a so called "Abandoned Order" which was not completed and afterwards you have made a new order, which was completed and paid. Please note that the payment reminder is sent out autom...